REFUND & RETURNS POLICY

Aimon — The Arrival | Summer 2026

At Aimon, every piece is considered part of a greater expression of craftsmanship, identity and self-made sovereignty. We want you to be confident in every purchase. If something is not right, our returns and refund policy outlines how we will assist you.

1. Returns & Exchanges

Customers may request a return or exchange within 7 days of receiving their order, provided the item is unworn, unwashed, undamaged and in its original condition, with all original tags attached.

Items must be returned in suitable packaging to protect them during transit. Aimon reserves the right to inspect returned items before approving a return or exchange.

2. Refund Eligibility

Refunds may be considered in the following circumstances:

• You received an incorrect item.

• Your order arrived damaged or defective.

• You qualify for a return under our applicable returns policy and South African consumer law.

• A return is approved following an assessment of the item's condition.

For change-of-mind returns, refunds are subject to the applicable terms of the purchase and South African law. Items that have been worn, washed, altered or damaged after delivery may not qualify for a change-of-mind return, where legally permitted.

Nothing in this policy limits any rights you may have under the Consumer Protection Act 68 of 2008.

3. Exchanges

Where available, exchanges may be requested for an alternative size or eligible item. Exchanges are subject to stock availability.

If your requested replacement is unavailable, we will discuss the available options with you, including a refund where required by law.

4. Return Shipping

For approved change-of-mind returns, the customer may be responsible for the return shipping costs, where legally permitted.

If an item is defective, damaged on arrival or incorrectly supplied, Aimon will arrange an appropriate remedy in accordance with applicable consumer law, including responsibility for return costs where required.

Please contact us before sending any item back so that we can provide the correct return instructions.

5. How to Request a Return

To initiate a return or exchange, contact us using the contact details provided on our website. Please include:

• Your order number.

• The item you wish to return.

• The reason for your request.

• Photographs of the item, if it arrived damaged, defective or incorrect.

Our team will review your request and provide the next steps.

Please do not send items back before receiving return instructions.

6. Refund Processing

Once an eligible return has been received and assessed, we will notify you of the outcome.

Approved refunds will generally be processed to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Where a refund or other remedy is required by law, we will comply with the applicable statutory requirements.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has been processed, dispatched or handed over to the courier.

Your statutory rights remain unaffected.

8. Incorrect Delivery Information

Customers are responsible for providing accurate delivery details at checkout. If an order cannot be delivered because incorrect information was supplied, additional delivery charges may apply where legally permitted.

This does not affect your rights where the delivery failure is attributable to Aimon or its delivery arrangements.

9. Contact Us

For all return, exchange and refund enquiries, please contact Aimon through the contact information available on our official website.

Aimon — Crafted for the dreamer's path to inevitable success.

This policy is intended to be read alongside our Terms of Service and Shipping Policy. Nothing in this policy excludes, restricts or waives any consumer rights that cannot lawfully be excluded under South African law.